Please ensure that claims are submitted to our Claims administration office by email or post using the following details.
Or Physically deliver them to our administration office at:.
We will process the claims received according to your benefits and policy conditions. Payment is subject to the correct information being supplied and meeting submission cut-off times. There is a weekly payment cycle for members. However, payment into your bank account may only reflect after a few days, depending on which bank you use.
When we process a healthcare provider claim, a claims statement will be distributed to the healthcare provider by email within three(3) weeks of payment. We send weekly statements to providers and members if a claim has been processed for them. Payment is subject to the correct information being supplied and meeting submission cut-off times. There is a weekly payment cycle for members. However, payment into your bank account may only reflect after a few days, depending on which bank you use.
We have made the claims process as simple as possible for you and your treating provider. The list below provides all the details required when submitting a claim to us either by you or your treating provider.